My journey into property management started some 20 years ago with a real estate company here on Waiheke Island.
After the closure of this business, I decided to launch my own company: Waiheke Best Rentals & Property Management. Fifteen years later, here I am!
My love of this business comes from dealing with clients from all walks of life. I see my position as a property manager thoroughly enjoyable and rewarding. For me, property management is about getting the job done, doing my best, keeping issues as uncomplicated as possible, having an excellent rapport with everyone, and always ensuring the lines of communication remain open, transparent to provide a positive outcome for all. We keep up to date with any changes in the renting industry. Waiheke Best Rentals is a family-owned business, my husband Neil works within the property maintenance industry and between the two of us we make a rather good team, complementing each other’s skills. Together we deliver the best customer service to our owners and tenants by getting things done efficiently.
Delivering the best customer service is paramount for my business, with ‘family values’ at its core. Respect, loyalty, accountability, and reliability are four more values that add to the quality customer service offered to achieve the best possible outcomes for all parties.
In a world where you can be anything… be kind.
Having a close relationship with owners, contractors and the tenants enables me to understand their needs and cater to them in a way that ends in a win-win outcome for everyone. In the end, we are all people that want the same things: respect and understanding. Both respect and understanding are free, and, when given without hesitation, promote positive relationships. A little kindness goes a long way.
The business focuses on long-term rentals, with some owners and tenants having been with us for a number of years, whilst we also welcome new owners on board. While the property rental business can be sporadic at times, my aim is to work hard behind the scenes to find the right property for the right tenants. Experience is the difference because we care.
After celebrating a milestone birthday earlier this year, it’s time for me to focus on other interests in my life. Working alongside me for this past year Oksy has brought with her fresh and new ideas in how we can develop the business moving forward.
To reflect on my day after work you’ll see me walking around this beautiful island I get to call home. Walking gives me a chance to think through solutions, and enjoy the scenery whilst getting some exercise.
Let’s chat! Call me at Waiheke Best Rentals and Property Management if you’re interested in renting your property with us. We’d love to meet you.
And remember my philosophy: “In a world where you can be anything… be kind.”
Nelly Toia 021 542 124
Waiheke Best Rentals & Property Management
waihekebestrentals.co.nz
