Since 2009, Big Brands Online has been delivering New Zealanders quality home appliances at unbeatable prices.
From their online store, Kiwis can peruse and purchase from a huge range of whiteware, large and small appliances. From their base in New Zealand, the Big Brands Online team has aligned itself with the world’s top brands, some of which have been in business themselves for decades.
The central philosophy of Big Brands Online – and the secret to their success – is superior customer service. They say that their relationships mean the world to them, and everything they do revolves around understanding each client’s unique needs.
Led by owner-operator Maree, the team of staff provides hands-on service via email and phone, just like any quality retail operation. They’re honest in all their dealings, reliable, and reputable, offering manufacturer’s warranties on everything they sell. Big Brands Online even has a network of service agents throughout the country who provide after-sales care, along with easy access to parts if required.
It’s this emphasis on customer service that has helped Big Brands Online build a great base of happy customers. This enthusiastic, attentive approach ensures the company has a lot of repeat business and ongoing customer referrals, which they’re always happy to receive.
Maree’s background in business management and sales made owning and directing Big Brands Online a natural progression for her. Her philosophy is to treat customers in the way she’d like to be treated!
“I enjoy greeting people, discussing their needs, and assisting them to make a decision that best suits their needs,” she says. “For me, a purchase encompasses the whole journey, not just the sale.”
To browse the complete range of products available at Big Brands Online bigbrandsonline.co.nz
